Shipping Policy


Delivery is made:

- either by the withdrawal in person of the goods by the Buyer at the head office of Paumesdeterre;

- either by sending the goods to the address indicated by the Buyer when ordering.

Withdrawals in person at Paumesdeterre Headquarters

In the case of a collection in person on site, the Buyer undertakes to pick up the items ordered at the Paumesdeterre Headquarters at 10 Rue Paul Couderc, 92330 Sceaux, after receipt of confirmation from the Seller. An appointment will be proposed to allow a hand-delivery of the purchased items.

In the event that the Buyer does not take possession of the package within 30 days after validation of the order, the Seller will reimburse the Buyer the price of the order, minus 20% of the value of the items not recovered for costs inventory and labor (packaging, etc.).

Delivery by shipment of goods

After receipt of an order, Seller, except for custom orders, will ship within three (3) to five (5) business days depending on the shipping options selected by Buyer.

Delivery is subject to the terms and conditions of the carrier, delivery locations or destinations, and various weather and environmental conditions. The delivery time therefore depends on multiple factors and the Seller cannot be held responsible in the event of delays or longer than normal delivery times.


Usual delivery times by the carriers and deliverers involved:

As agreed by law, the Seller has a maximum period of 30 days to deliver the Buyer.

Any reasonable delay in the delivery of the products may not give rise to the benefit of the Buyer to:

- the allocation of damages of any kind whatsoever;

- the cancellation of the order.

The risk of transport is fully borne by the Buyer.


Due to the fragility of the items sent by Paumes de Terre, relay delivery will not be offered. In addition, delivery with delivery and signature by the Buyer will be preferred to ensure verification by the Buyer at the time of delivery.

The Seller will provide the Buyer with the details necessary to track the package (eg carrier name, package number or tracking number).

The Buyer undertakes to follow the instructions provided by the carriers / deliverers to collect the items purchased. Standard delivery operation will be followed. Seller shall not be liable for Buyer's failure to comply with the carrier's terms of sale or for the conduct or actions of the carrier of the goods.


As indicated in the "refund policy" section, in the event of damaged goods, the Buyer must refuse to sign the delivery note and refuse the goods.